The Covid-19 pandemic has accelerated the digital transformation in health and care, but are we oversimplifying when pitting digital services against face-to-face appointments?

An uncomfortable truth: digital isn’t perfect, but neither is face-to-face
The Covid-19 pandemic has accelerated the digital transformation in health and care, but are we oversimplifying when pitting digital services against face-to-face appointments? Pritesh Mistry highlights the need for balance to support both staff and the communities they serve.